Is your on-line store secure?
Yes, please look in the bottom right hand corner of the homepage and you will see the icon McAfree Secure. You can also view our information profile here on McAfree Secure, https://www.mcafeesecure.com/verify?host=allcustomprintedproducts.com as well as we are a trusted site https://www.trustedsite.com/site/allcustomprintedproducts.com/.
Do you offer refunds?
Only on products that have not been signed off on (such as a proof, eg. error not on our behalf), If you order a product from us and you unhappy for any reason please return for a full refund, less shipping expenses. We do not reimburse for any shipping expenses incurred by the customer. If you have submitted artwork to us and you have signed off on the release for your logo and artwork then these promotional products are not eligible for a refund.
Do You Have a BLOG?
Yes, of course we do visit our All Custom Printed Products Wordpress Blog here, for valuable coupon codes, new products being added, gift giving ideas, and so much more!
How do we order if we are local?
Serving the local area of Lethbridge and Coaldale area. If you are local to this area and would like to purchase from our website then please just make your purchases online and upon checkout and the shipping section of the check out pages, please select "Free Local Shipping within Lethbridge & Coaldale Area" we will make arrangements for you to acquire your products, we can schedule a time and the products can be delivered by us.
What files do you accept for logo's, artwork, etc. to be custom printed?
We accept the following file formats: CDR, AI, EPS, SVG, PDF (please remember to not export as a text, you will need to export your files as "curves" only, and black and white only.
Where do you ship to?
We ship across North America. This includes Canada and the United States. We also ship internationally on small parcel items, the shipping we use "International Small Pkg Airmail" PLEASE NOTE: this does not include tracking, however your parcel is generally deliverable in about 2 weeks. For international shipping with tracking and insurance, please inquire as this has to be quoted, by your location zip/postal code, your item your wish to order (for pkg purposes and weight).
How long to process my order?
Due to the customization of each product the process time will vary from 1-3 days before the order is shipped out the door. You will receive notice when the item has shipped and be provided with tracking information if applicable. If you have ordered any type of Promotional Product that includes large quantities of pens, ceramic mugs, plastic water bottles, lawn chairs etc. then production time will be as follows: 5 business days. Each additional color, add 1 business day.